The volcanic eruption in Iceland this week and the subsequent volcanic ash spreading across the United Kingdom and Northern Europe has created Europe’s largest aviation shutdown since World War II. Because of the complications of this unexpected natural disaster, EF Educational Tours is making several enhancements to its industry-leading Peace of Mind Program.
EF Educational Tours has been working with every impacted group and is communicating directly with each group leader to discuss alternative travel options. For participants whose scheduled flights are delayed or canceled, EF is offering several additional options for groups and individual travelers:
Group options
Any group whose flights are delayed or canceled due to volcanic ash may choose one of three options:
- Travel on the same tour later during the week if space on flights becomes available. The group would return later than its original return date or complete a shortened tour.
- Travel on the same tour anytime between now and April 30, 2011, with no additional charges (subject to availability).
- Travel on a different tour (or to a different destination) anytime between now and April 30, 2011 (subject to availability, and participants are responsible for additional costs if the new tour has a higher Program Fee than the original tour).
Individual options
Any participant whose groups’ flights are delayed or canceled due to volcanic ash and who cancels their tour may choose one of two additional options:
- Receive a fully transferable Future Travel Voucher for all money paid minus the $95 Enrollment Fee and any nonrefundable expenses (such as All-Inclusive Insurance, late fees, etc.) valid through September 30, 2011.
- Receive a cash-back refund minus a $450 cancellation fee, the $95 Enrollment Fee and any nonrefundable expenses (such as All-Inclusive Insurance, late fees, etc.).
Again, EF is working individually with every group affected by this situation and communicating directly with each group leader. For participants planning to travel this weekend, your group leader will have have the most up-to-date information regarding your group.
If student travelers or parents have additional questions, they can call our Customer Service Department at 1-800-665-5364.
For policies and questions pertaining to Canadian participants, please call EF Educational Tours Canada at 1-800-263-2806. Quebec residents should call 1-866-750-2550.
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